Who we are

Clarivive MedInsight Ltd provides health and social care training services, including online learning, face-to-face training, webinars, in-house employer training and blended learning.

In these terms, references to “Clarivive MedInsight,” “we,” “us” or “our” mean Clarivive MedInsight Ltd.

Our company and contact information should be clearly displayed on the website, including our registered business name, geographic address and contact details. Businesses selling services online are expected to provide customers with clear information about the business, service, price, payment arrangements and cancellation conditions.

Website purpose

This website provides information about our company, training services, available courses, delivery methods, booking arrangements, policies, contact details and related learning information.

Information published on the website is provided for general information and service-administration purposes. Unless expressly stated otherwise, it must not be treated as:

• Medical or clinical advice

• Legal advice

• Employment advice

• Regulatory advice

• Professional diagnosis

• Individual patient-management guidance

• A replacement for workplace policies, procedures or professional supervision

You should obtain appropriate professional advice where decisions depend on individual legal, clinical, employment or regulatory circumstances.

Training services

Training bookings, payments, learner registration, course access, attendance, assessments, certification, cancellations, rescheduling and refunds may be governed by additional documents.

These may include:

• Learner Terms and Conditions

• Employer or Group Booking Terms

• Course-specific requirements

• Refund, Cancellation and Rescheduling Policy

• Assessment and Certification Policies

• LMS Usage Rules

• Relevant booking information

Before purchasing or attending a course, learners and booking organisations are responsible for reviewing the terms and information that apply to that service.

Where there is a direct conflict between these general Website Terms and Conditions and specific terms applying to a purchased course or training service, the specific terms will apply to that service, except where doing so would unlawfully reduce a consumer’s statutory rights.

Nothing in these terms affects any rights that cannot legally be excluded.

Accuracy of website content

We take reasonable steps to ensure that information published on the website is clear, accurate and current.

However, website content may occasionally contain:

• Typographical errors

• Technical errors

• Outdated information

• Temporary inaccuracies

• Broken links

• Differences between general course information and later confirmed booking details

We do not guarantee that every page, document, price, course date or item of information will always be complete, current or free from error.

We may amend, correct, suspend, replace or remove website content where reasonably necessary.

Material changes affecting an existing confirmed booking will be managed in accordance with the applicable booking terms and policies rather than relying solely on a website update.

Training boundaries

Our training is intended to support knowledge, awareness, professional development and, where expressly stated, practical skill development.

Unless a course description or written agreement specifically states otherwise, completion of a course does not provide:

• Professional registration

• A statutory licence

• Regulatory approval

• Guaranteed employment

• Workplace authorisation

• Employer competency sign-off

• Permission to carry out a regulated activity independently

• Permission to work outside the learner’s scope of practice

• Replacement for supervised workplace training

• Replacement for an employer’s policies, risk assessments or procedures

A certificate normally confirms that the learner met the stated completion or assessment requirements for the course. It does not automatically establish continuing workplace competence.

Learners remain responsible for working within their role, competence, training, supervision and applicable professional obligations. Employers remain responsible for determining whether further workplace assessment, supervision or competency verification is required.

Intellectual property

Unless otherwise stated, website content and materials are owned by, licensed to, or lawfully used by Clarivive MedInsight Ltd.

Protected material may include:

• Business names and branding

• Logos

• Website design and layout

• Written content

• Course descriptions

• Training materials

• Images and illustrations

• Videos and audio

• Documents and downloadable resources

• Assessment materials

• Graphics and digital content

You may view the website and download or print material only where this is permitted and only for lawful personal, learner or organisational use connected with the relevant service.

You must not, without prior written permission:

• Copy or reproduce substantial parts of the website

• Republish or distribute our materials

• Sell, license or commercially exploit our content

• Modify materials and present them as our approved content

• Remove copyright, ownership or branding notices

• Share restricted learner resources publicly

• Reproduce assessment questions or answers

• Use our branding in a misleading way

• Create derivative commercial training products from our materials

Nothing in these terms transfers ownership of our intellectual property to a website user or learner.

Acceptable use

You must use the website lawfully and responsibly.

You must not use the website to:

• Commit, encourage or assist unlawful activity

• Submit false, misleading or fraudulent information

• Misrepresent your identity, qualifications or authority

• Attempt to access another person’s account

• Attempt unauthorised access to restricted systems or records

• Introduce malware, viruses or other harmful code

• Interfere with website security, availability or performance

• Test security vulnerabilities without written authorisation

• Use automated tools to scrape or extract content without permission

• Copy assessment content or facilitate cheating

• Abuse, threaten or harass staff, learners or other users

• Submit unlawful, offensive or defamatory content

• Send spam or misuse enquiry forms

• Infringe intellectual-property or privacy rights

• Use the website in a way that could damage our reputation through false association or impersonation

We may restrict or block access where we reasonably believe these terms have been breached or where access presents a security, legal or operational risk.

Serious suspected misconduct may be investigated and, where appropriate, reported to a relevant employer, service provider or authority.

External links

The website may include links to external websites, government guidance, professional resources, social-media platforms or third-party services.

These links are provided for convenience, reference or further reading.

Unless expressly stated, providing a link does not mean that we:

• Control the external website

• Endorse all its content

• Guarantee its accuracy

• Guarantee that it remains available

• Accept responsibility for its security

• Accept responsibility for its privacy practices

• Form a partnership with its operator

External websites may change without notice and may operate under different terms, privacy notices and cookie arrangements.

Users should review the applicable terms and privacy information before using a third-party service or submitting personal information to it.

Social media

We may link to official Clarivive MedInsight social-media channels for business communication, education, marketing and public engagement.

Only accounts linked through our official website or otherwise formally confirmed by us should be treated as authorised company channels.

Social-media content is generally provided for public information and engagement. It should not be relied upon as a substitute for:

• Formal course instructions

• Confirmed booking information

• Clinical advice

• Legal advice

• Emergency support

• Confidential learner communication

Third-party social-media platforms operate under their own terms, community rules and privacy policies.

We are not responsible for unauthorised accounts, impersonation pages, misleading third-party posts or content published by independent users.

Users must not disclose confidential learner, patient, employer or business information through public comments or messages.

Website availability

We aim to provide a functional and reasonably accessible website, but continuous or error-free availability cannot be guaranteed.

Access may be interrupted because of:

• Planned maintenance

• Emergency maintenance

• Hosting disruption

• Internet or network failure

• Software updates

• Cybersecurity incidents

• Third-party service failure

• Excessive traffic

• Legal or regulatory requirements

• Events outside our reasonable control

We may suspend, restrict or modify all or part of the website where reasonably necessary for security, maintenance, legal compliance or operational reasons.

Where an interruption affects a paid training service, the issue will be handled under the terms and support arrangements applicable to that service.

User Submitted information

Where you provide information through forms, account registration, bookings, enquiries, uploads, reviews, complaints or communication tools, you must ensure that the information is accurate, lawful and relevant.

You must not knowingly submit:

• False or misleading information

• Information belonging to another person without authority

• Unlawful or defamatory content

• Malicious files

• Unnecessary confidential information

• Patient-identifiable information

• Full payment-card information through general contact forms

• Special-category information unless it is reasonably required for the stated purpose

Where you submit information on behalf of another person or organisation, you confirm that you have appropriate authority to do so.

Personal information submitted through the website will be handled in accordance with our Privacy Policy. UK data-protection rules require organisations to provide accessible information explaining how personal data is collected and used.

We may delete, restrict or refuse content that is unlawful, irrelevant, excessive, malicious or inconsistent with these terms.

Limitation of liability

Nothing in these terms excludes or limits liability where exclusion or limitation would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of legal rights that cannot lawfully be excluded

• Any other liability that the law does not permit us to exclude

Subject to those protections, Clarivive MedInsight Ltd will not be responsible for loss or damage arising solely from:

• Using general website information as individual professional advice

• Using website content outside its stated purpose

• Failure to follow confirmed course instructions

• Unauthorised use of a user’s device or login credentials

• Third-party websites or services outside our control

• Temporary website interruption outside our reasonable control

• Malware introduced by a third party despite reasonable safeguards

• Inaccurate information supplied by the user

• Changes made by external websites after a link was published

Nothing in these Terms excludes or limits Clarivive MedInsight Ltd’s liability to the extent that such liability cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded or restricted (Consumer Rights Act 2015, including sections 49, 57, 62 and 65, where applicable).

For consumers, any limitation in these terms applies only to the extent that it is fair, transparent and legally enforceable. Consumer terms that unfairly restrict statutory rights or prevent a customer from seeking redress may not be binding.

Where the website is used for business purposes, we will not be liable for indirect business losses such as loss of profit, revenue, opportunity or anticipated savings unless responsibility for that loss cannot lawfully be excluded.

Changes to these terms

We may update these Website Terms and Conditions from time to time to reflect changes in:

• Our website

• Our services

• Applicable law or guidance

• Technology

• Security arrangements

• Business operations

• Third-party services

The latest version will be published on the website with an updated revision date.

Changes will normally apply from the date of publication.

Where a material change directly affects an existing paid booking, we will apply the relevant booking or learner terms and will not use a later website-term change to remove rights already arising under that booking.

Users should review these terms periodically.

Governing law

These Website Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales will generally have jurisdiction over disputes arising from these terms or use of the website.

However, if you are a consumer who normally lives in another part of the United Kingdom, you may also have rights to bring proceedings in the courts of the part of the United Kingdom where you live.

Nothing in this section removes any mandatory consumer protection or legal right that applies to you.

Contact

For questions about this website or these Website Terms and Conditions, contact:

Clarivive MedInsight Ltd

Email: info@clarivive.co.uk

Please do not use general website contact methods to submit confidential medical information, patient-identifiable information, full card details or account passwords.

Privacy-related requests should be submitted using the method explained in our Privacy Policy.